Cxessentials help customers with mystery shopping, or an anonymous consumer, or secret shopper.
This is a solution used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, compliance with regulation, or to gather specific information about products and services.
The mystery consumer’s specific identity and purpose, is generally not known by the establishment being evaluated.
Mystery shoppers perform a variety of tasks, such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
How long it takes before the secret shopper is greeted
How was the secret shopper treated during their visit at the location
Cleanliness of location and employees
Quality and taste of meal served
Selection of products/food and prices
Speed and efficiency of service
After the visit, we will then submit our opinions about the shopping experience. This information can then be reviewed and analysed by the business to find areas in their service or Customer Experience that need improvements.
You have a business and not sure if your businesses are in lines with your policies, procedures, practices and so on?